Terms of Service

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It does not need a physical or digital signature.

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

1. What rentmama is

rentmama is a rental-management and record-keeping tool for landlords and PG (paying guest) operators. Landlords use it to record their properties, rooms, beds, tenants, rent and payment details, and to see notifications.

rentmama is not a landlord, property manager, broker or agent. We do not own, lease, manage or control any property, and we are not a party to any tenancy or rental arrangement between a landlord and a tenant.

rentmama is currently run as a sole proprietorship. If this changes, we will update these Terms.

Fresso Labs LLP is rentmama's technology partner. It develops, publishes and maintains the app on rentmama's behalf.

2. Eligibility and accounts

• You must be 18 or older and able to enter into a binding contract under Indian law.
• You must give accurate and complete information when you register, and keep it up to date.
• We may review new landlord registrations before granting access, and we may approve, hold, reject or suspend a registration where the information is incomplete, inaccurate or looks like it may be misused.
• You sign in with an email verification code. You are responsible for keeping your email account and device secure, and for everything done through your account.
• Tell us at support@rentmama.in if you think someone else has accessed your account.

3. No fees

rentmama does not charge landlords, tenants or anyone else, and the Services are currently free. We do not collect, process or hold rent, security deposits or any other money. Tenants pay landlords directly.

If we introduce paid plans in future, we will tell you before any charge is made, and the pricing and billing terms will be published before you are asked to pay.

4. Landlord responsibilities

Landlords decide what they record in rentmama and are responsible for it. As a landlord, you agree that:

• the information you enter, including tenant names, phone numbers, rent, deposits, dates and payments, is accurate;
• you have permission or another lawful basis to record each tenant's information;
• you will follow the laws that apply to your property and your dealings with tenants, including any rules on tenant registration and record-keeping; and
• you will use tenant information only for managing your rental and not for any other purpose.

5. Records, rent and disputes

The records in rentmama are entered by landlords, for their own convenience. rentmama does not check them, and they are not a rent receipt, tenancy agreement or proof of payment issued by rentmama.

Rent, security deposits, notice periods, refunds, property condition and every other matter between a landlord and a tenant are private arrangements between them. rentmama is not involved in these matters and is not responsible for any dispute about them. Landlords and tenants should settle disputes directly or through the legal process available to them.

6. Tenants

Tenant information in rentmama is entered by landlords. Tenants who want to see, correct or remove their information can ask their landlord, or write to us at support@rentmama.in. We will act on such requests as set out in our Privacy Policy.

7. Notifications and reminders

The Services may show notifications and, if and when we offer them, send reminders, for example about rent due dates. We try to deliver them on time, but we do not guarantee that they will always be sent, received or on time. Landlords remain responsible for following up on rent and for any dates that matter to them.

8. Acceptable use

You agree not to:

• give false or misleading information, or pretend to be someone else;
• enter information about a person without a lawful basis to do so;
• use the Services for anything unlawful, or to harass, threaten, cheat or discriminate against anyone;
• try to get into accounts, data or systems that are not yours;
• copy, reverse engineer, resell or interfere with the app or website, or overload or disrupt them;
• use bots, scrapers or other automated tools to collect data from the Services;
• upload viruses or harmful code, or try to bypass or test the security of the Services; or
• share your login or one-time code with anyone else.

9. Your data and our rights

The information you enter in rentmama remains yours. You allow us to store and process it to provide the Services, as described in our Privacy Policy.

The rentmama name, logo, app, website and everything we have created in them belong to rentmama. We give you a limited, personal, non-exclusive, non-transferable permission to use the Services for managing your own rentals. You may not copy, sell or reuse any part of them without our written permission.

If you send us feedback or suggestions, we may use them to improve the Services without owing you anything for them.

10. Privacy and account deletion

How we handle personal information is explained in our Privacy Policy. You can ask us to delete your account at any time from the app (More → Settings → Delete account), at https://www.rentmama.in/delete-account, or by email to support@rentmama.in. Your account is permanently deleted 30 days after we verify your request, and you can cancel before then.

11. Availability and changes to the Services

We may change, suspend or stop any part of the Services at any time, for example for maintenance, security or legal reasons. We do not promise that the Services will be uninterrupted or error-free. Keep your own copy of any record that is important to you.

12. Disclaimer

The Services are provided "as is" and "as available", without any warranty, express or implied, to the extent the law allows. We do not guarantee that the information in the Services is accurate or complete, or that the Services will meet your particular needs.

13. Limit of liability

To the extent the law allows, rentmama is not liable for any indirect or consequential loss, or for loss of rent, income, profit, data or opportunity, arising from your use of the Services. This includes any loss from a dispute between a landlord and a tenant, from information entered by a landlord, or from a reminder that was late or not delivered.

Because the Services are free, our total liability for any claim connected with them is limited, to the extent the law allows, to the amount you have paid us for them, which is currently nothing. Nothing in these Terms limits any liability that cannot be limited by law.

14. Indemnity

You agree to compensate rentmama for any claim, loss or expense that arises because you broke these Terms or the law, or because you entered information about another person without a lawful basis.

15. Suspension and ending your account

You can stop using the Services and delete your account at any time. We may suspend or end your access if you break these Terms, if we cannot verify you, if we are required to by law, or if your use puts other people or the Services at risk.

Sections that by their nature should continue after your account ends, including Sections 5, 9, 12, 13, 14 and 17, will continue.

16. Changes to these Terms

We may update these Terms. When we do, we will change the "Last updated" date above. For material changes we may also tell you in the app or on the website. If you keep using the Services after a change takes effect, you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of India. If you have a concern, please write to our Grievance Officer first so that we can try to resolve it. Any dispute that cannot be resolved that way is subject to the exclusive jurisdiction of the courts at Kottayam, Kerala.

18. Grievance redressal and contact

If you have a complaint about the Services or about these Terms, write to our Grievance Officer. We aim to acknowledge complaints within 3 days and to resolve them within 30 days.

Grievance Officer: Renny Punnen George

Business: rentmama, a sole proprietorship of Renny Punnen George

Address: Techno Lodge Phase II, Room No. 6 (6H), KMC 22/355, Anugraha Medical Complex Building, Union Club Road, Karapuzha P.O., Kottayam, Kerala 686003

App publisher and technology partner: Fresso Labs LLP, No. 32-2, 34-1, Kadabisanahalli Vartur, Prestige Tech Platina, Bengaluru, Karnataka 560087, India

Email: support@rentmama.in