Privacy Policy

Last updated: 22 October 2026

This Privacy Policy explains how rentmama, a sole proprietorship owned and operated by Renny Punnen George ("rentmama", "we", "us", "our"), collects, uses, stores, shares and protects personal information when you use the rentmama Landlord Android application and the rentmama website at rentmama.in (together, the "Services"). The rentmama Landlord Android app is developed, published on Google Play and technically managed for rentmama by Fresso Labs LLP ("Fresso Labs"), Bengaluru, India, as rentmama's technology partner.

This policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We also follow the Digital Personal Data Protection Act, 2023, as it applies.

By using the Services, you acknowledge this Privacy Policy. If you do not agree with it, please do not use the Services.

1. Who is responsible for your information

rentmama, a sole proprietorship owned and operated by Renny Punnen George, decides how and why your personal information is processed. Contact details are at the end of this policy.

Fresso Labs LLP develops, publishes and maintains the app and the systems that store your information on rentmama's behalf. It handles your information only to provide those services to rentmama.

2. Information we collect

Information landlords provide in the app

  • Full name, email address and mobile number
  • City or area entered during registration
  • Property name, property type and address, including city, state and PIN code
  • Floors, flats, rooms, beds and rent amounts
  • Tenant names, phone numbers and optional email addresses
  • Monthly rent, security deposits, joining dates and assigned units or beds
  • Tenant occupancy status, including whether a tenant has vacated
  • Rent payment amounts, dates, payment methods, notes and part-payment status
  • Support messages and account deletion requests

Information you provide on the website

  • If you use the contact form: your name, email address, mobile number and whether you are a landlord or a tenant

Information collected automatically

  • The app stores a sign-in session on your device and remembers the property you last selected.
  • Our hosting providers keep technical logs, including IP addresses, request times and errors.
  • The website may collect technical information such as IP addresses, browser types, device information and pages visited. It may also use cookies or similar technologies.

Information the app does not collect

  • GPS location, precise or approximate
  • Contacts, photos, camera, microphone, files, calendar or SMS
  • Advertising identifiers or advertising data
  • Health or biometric information

3. Tenant information entered by landlords

rentmama provides rental-management and record-keeping tools. Landlords decide what tenant information to enter. Landlords are responsible for making sure they have permission or another lawful basis to record it.

We process tenant information only to provide the Services to the landlord. We do not use tenant information for advertising, and we do not contact tenants through the app.

Tenants who want to see, correct or remove their information can contact their landlord, or email us at support@rentmama.in.

4. How we use information

  • Create and manage accounts
  • Verify landlords before granting access
  • Sign users in with email verification codes
  • Provide property and rental-management features
  • Maintain tenant and payment records
  • Show notifications (and send reminders, if and when we offer them)
  • Respond to support requests and contact-form messages
  • Process account deletion requests
  • Maintain security and prevent misuse
  • Resolve disputes and meet legal obligations

5. Legal basis and consent

We process personal information with your consent or on other lawful grounds permitted by applicable Indian law, including the Digital Personal Data Protection Act, 2023, as it applies.

You can withdraw your consent where our processing depends on it. Withdrawal does not affect processing that was already lawfully completed.

6. Sharing of information

We do not sell personal information and we do not share it for advertising. We share information only with:

  • Hosting and infrastructure providers: to store and run the app and website.
  • Email delivery providers: to send sign-in codes.
  • Fresso Labs LLP, our technology partner: to develop, publish, maintain and support the app and the systems that store your information, under confidentiality obligations.
  • Authorities: where a law, court or government authority requires us to disclose information, or where disclosure is needed to verify identity or to prevent, detect or investigate offences, including cyber incidents.
  • Others, where reasonably necessary to protect the rights, property or safety of rentmama, its users or other people.

If rentmama changes ownership, information may be transferred to the new owner, subject to applicable law and appropriate protections.

7. Payments and fees

rentmama does not collect any money from landlords, tenants or anyone else. The Services are currently free to use.

We do not collect, process or hold rent, security deposits or any other amount paid between landlords and tenants. Tenants pay landlords directly. The app only stores payment records that landlords enter for their own rental-management purposes.

If we introduce paid plans in future, we will update this policy and tell you before any charge is made.

8. Security

We use reasonable technical and organisational measures to protect information. These include HTTPS/TLS encryption in transit, email-code sign-in and database access controls. Only authorised members of the rentmama team who need access can reach the data.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Retention and account deletion

You can ask us to delete your account in any of these ways:

Waiting period: your account is paused when you ask for deletion, and it is permanently deleted 30 days after we verify your request. For a request made in the app, your sign-in is the verification, so the 30 days start straight away. You can cancel at any time before then, after we verify your identity (in the app, sign in and tap Cancel my deletion request).

If the request is not cancelled, your login account is permanently deleted and your personal information is removed or anonymised as appropriate.

We may keep historical rental and payment records that are needed for operational, dispute-resolution or legal purposes. Unnecessary personal information in those records is removed or anonymised.

If you register again with the same email address, a new account with a new user ID is created. Your previous account data is not restored automatically.

Information held in routine backups is removed as those backups expire.

10. Your rights

Subject to applicable law, you can ask us for:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Withdrawal of consent, where it applies
  • A review of any privacy-related complaint
  • Any other data-protection right that applies to you

We may need to verify your identity first. Contact details are at the end of this policy.

11. Children

The Services are for people aged 18 or older and are not directed at children. If you believe a child has given us personal information, contact us so we can review it.

12. Where information is processed

Some of our service providers, including hosting and email delivery providers, may process limited information outside India, subject to applicable legal requirements and appropriate safeguards.

13. Cookies and tracking

The website may use cookies or similar technologies to operate and improve the service. The mobile app does not use cookies, advertising identifiers, or third-party advertising or analytics tools.

14. Links to other sites

This policy covers the rentmama app and website only. If the Services link to other websites, we do not control them and are not responsible for how they handle your information. Please read their privacy policies.

15. Changes to this policy

We may update this Privacy Policy. When we do, we will change the "Last updated" date above. For material changes we may also tell you in the app or on the website.

16. Grievance redressal and contact

If you have a complaint or concern about how your information is handled, write to our Grievance Officer. We aim to acknowledge complaints within 3 days and to resolve them within 30 days.

Grievance Officer: Renny Punnen George

Business: rentmama, a sole proprietorship of Renny Punnen George

Address: Techno Lodge Phase II, Room No. 6 (6H), KMC 22/355, Anugraha Medical Complex Building, Union Club Road, Karapuzha P.O., Kottayam, Kerala 686003

App publisher and technology partner: Fresso Labs LLP, No. 32-2, 34-1, Kadabisanahalli Vartur, Prestige Tech Platina, Bengaluru, Karnataka 560087, India

Email: support@rentmama.in