Refund & Cancellation Policy

Last updated: 3rd September 2026

This Refund & Cancellation Policy applies to subscription fees paid by landlords to rentmama, a sole proprietorship owned and operated by Renny Punnen (“rentmama”, “Company”, “We”, “Us”, “Our”) for use of the rentmama platform (the “Services”).

1. Scope of This Policy

This Policy applies only to the monthly subscription fee charged by rentmama to landlords for access to the platform, based on the number of rooms or beds managed.

This Policy does not apply to rent, security deposits, maintenance charges, or any other amount paid or owed between a landlord and a tenant. Such payments are private arrangements between those parties, made outside the Services, and rentmama is not a party to them (see our Terms of Service, Section 5).

2. Subscription Billing

Subscription fees are billed monthly in advance, based on the number of rooms or beds active on your account at the time of billing. Fees are non-refundable for the period already billed, except as described below.

3. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us at support@rentmama.in. Cancellation will take effect at the end of your current billing cycle. You will continue to have access to paid features until that date, and no further charges will be made after cancellation.

4. Refunds

We do not provide refunds for partial months of service. If you were charged in error (for example, a duplicate charge or a charge after you had already cancelled), contact us at support@rentmama.in within 30 days of the charge, and we will investigate and issue a refund where appropriate.

5. Changes in Room/Bed Count

If the number of rooms or beds on your account decreases during a billing cycle, the updated (lower) fee will apply from your next billing cycle onward. We do not provide partial refunds for the current cycle when a reduction is made mid-cycle.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method used for the transaction. Processing times may vary depending on your bank or payment provider, typically within 7–10 business days of approval.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

8. Contact Us

For any questions about billing, cancellations, or refunds: