Refund and Cancellation Policy

1. What this policy covers

This policy covers subscription fees payable to rentmama, if and when paid plans are offered. It does not cover rent, security deposits, maintenance charges, utility bills or any other payment between a landlord and a tenant.

2. Payments between landlords and tenants

The rentmama app does not collect, process or hold rent or deposits. Tenants pay landlords directly, outside rentmama. rentmama is not a party to these payments and does not decide the amount payable or the terms of the tenancy.

Any dispute about rent, deposits, maintenance, utilities, refunds or any other arrangement between a landlord and a tenant must be settled between them. rentmama has no responsibility or refund liability for such payments.

3. Paid plans and billing

If we introduce paid plans, we will publish the fees, billing period and included features before you are asked to pay, and we will not charge you without your clear consent. Any pricing that depends on the number of rooms or beds will be explained in the plan terms.

4. Cancelling a paid plan

You will be able to cancel by emailing support@rentmama.in, or from the app where that option is available. Cancellation takes effect at the end of the current billing period, and you will not be charged for later periods.

5. Refunds

Refunds are not automatic. Once paid plans exist, we do not ordinarily refund part of a billing period that has already started, except where the law requires it or where we approve a refund.

We will review and, after verifying, refund the extra amount in these cases:

• you were charged twice for the same billing period; or
• a technical error on our side caused more than one charge for the same payment; or
• you were charged after your cancellation took effect.

6. Cases without a refund

We do not provide a refund where the claim:

• relates to rent, deposits or any other payment between a landlord and a tenant;
• arises from a private dispute between a landlord and a tenant;
• is caused by a bank-side failure, network problem or incorrect payment details entered by you, unless a duplicate charge is confirmed on verification; or
• is made more than 30 days after the charge.

7. How to report a wrong charge

Email support@rentmama.in within 30 days of the charge, with your registered name, phone number and the payment details. We will review your request and reply to you.

8. How refunds are paid

An approved refund is ordinarily returned to the original payment method. How long it takes depends on your bank, card issuer, UPI app or payment provider, and we are not responsible for delays after we have processed it.

9. Chargebacks and payment disputes

If you raise a chargeback or dispute with your bank or card issuer, we may share the related transaction records with the bank, payment provider or investigating authority. Please contact us first so that we can try to fix the problem directly.

10. Account deletion

Deleting your account follows our account deletion process. Deleting an account does not by itself entitle you to a refund of fees already paid. Your rights under applicable law are not affected.

11. Changes to this policy

We may update this policy and will change the "Last updated" date when we do. Changes that affect a paid plan will be told to you before they apply to you.

12. Contact

Operated by: Renny Punnen George, rentmama (sole proprietorship)

Address: Techno Lodge Phase II, Room No. 6 (6H), KMC 22/355, Anugraha Medical Complex Building, Union Club Road, Karapuzha P.O., Kottayam, Kerala 686003

App publisher and technology partner: Fresso Labs LLP, No. 32-2, 34-1, Kadabisanahalli Vartur, Prestige Tech Platina, Bengaluru, Karnataka 560087, India

Email: support@rentmama.in